Delivery and Returns

Delivery Schedule

All our products are shipped FREE of charge to mainland UK. There are no hidden charges on standard orders.

We will send your order on a 1-5 business day service via Royal Mail.

Returns Policy

Order Cancellations

Under the Consumer Contracts Regulations you have the right to cancel your order up to 14 days after placing the order for any item purchased from The Eco Option, for a full refund (unless bought as part of a package whereby cancellation needs a minimum of 48 hour notice prior to installation date)*

Order cancellations must be made in writing to cancellations@theecooption.co.uk, within 14 days of receipt of your product quoting your order number.

If however your order has already been processed, you will need to return the order to us.

Please read the Return section below.

Return or exchange an item

If you are not completely satisfied with your purchase, simply notify us within 14 days of receipt of the item, and return the item or items to us in their original condition* within 14 days of your notification. We will issue a refund on receipt, or replace the item.

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  • We will provide a pre-paid returns label to cover the basic cost of returning the item to us. If you wish to use a more expensive service such as tracked or special delivery The Eco Option will reimburse the cost up to the normal postage rate.

  • The parcel can take on average up to 7 days to reach us, however at certain times of the year it may take longer, unless sent via special delivery.

  • The refund issued may be refused, or be less than was paid for the goods if the condition of the returned goods is not as per their original condition.

  • Please contact us to obtain your returns form and prepaid returns address label; a returns reference number (RMA) will also be issued to you. Following completion of the returns form please send the parcel to us at:

LONDON HQ

The Eco Option Ltd

Kemp House
152-160 City Rd
London 
EC1 V2NX

Tel: 0207 062 6744